Podfluent

Support

Questions, bugs or ideas: email support email. We usually answer within two working days.

To help us find your account, include your support ID. In the app, go to Settings → Copy support ID, then paste it into your email. Tell us your iPhone model and iOS version, and the show and episode if it's about captions.

Listening and captions

How does Echo Mode work?

Podfluent plays a sentence of the podcast, then says it in your other language. You choose how much plays before each translation and how fast the language you're learning plays, in the player's settings (the sliders icon).

Captions aren't appearing
  1. Check you're online. New captions are made on our server as you listen.
  2. On the free plan, check your minutes in Settings. When they're used up, the podcast keeps playing without captions until they refill.
  3. Very new or very long episodes can take a few seconds to start. Wait a moment, or skip back 15 seconds.
  4. Still nothing? Email us with your support ID and the show and episode.
Can I listen offline?

Yes. Download an episode to play it without a connection. Captions for downloaded episodes can be prepared ahead of time with Premium ("Get offline captions" on the download).

How do I add a show I can't find?

Search by the show's name, or share the show from Apple Podcasts to Podfluent using the share sheet.

Which languages work?

English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Arabic, Russian, Hindi, Dutch, Polish, Turkish, Vietnamese, Thai, Indonesian, Ukrainian and Swedish, in any pairing. Change them any time in Settings.

Free plan and Premium

What's free?

Listening, downloads and search are unlimited. Captions with Echo Mode and word lookups come with a free allowance that refills regularly; the app shows how much you have left and when it refills. Premium removes the lookup limit, adds far more caption time, and adds offline captions. Current prices and the free trial are shown in the app for your country.

How do I cancel my subscription?

Subscriptions are billed and managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Podfluent and tap Cancel Subscription, or use apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Premium keeps working until the end of the period you've paid for.

How do I get a refund?

Apple handles all refunds; we can't issue them ourselves. Request one at reportaproblem.apple.com.

I paid but don't have Premium, or I have a new iPhone

In the app, go to Settings → Restore purchases, signed in with the Apple Account you subscribed with. If it still doesn't unlock, email us with your support ID.

Privacy and your data

How do I delete my data?

In the app, go to Settings → Delete my data. This deletes your usage record, your purchase record and your anonymous account from our servers, and the app starts over as a new user. Your words, highlights and downloads stay on your iPhone until you delete the app. Deleting your data doesn't cancel an App Store subscription; cancel that as described above.

What do you collect?

Very little, and no account or email. See the Privacy Policy.